Your sales conditions

Preamble

The site is the property of k9-watch.com* in its entirety, as well as all related rights. Any reproduction, complete or partial, is systematically subjected to the authorization of the owner. However, hypertext links to the website are allowed without specific request.
These conditions are only valid for online sales on this site for sales paid online.
In the same way, the legal mentions here present can be modified at any time: they are nevertheless binding on the user who is invited to refer to them as often as possible in order to take note of them.

1. Acceptance of conditions

The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on this screen and expressly declares to accept them without reserve; the mere fact of placing an order constitutes acceptance of all these conditions.

The present general conditions of sale govern the contractual relations between k9-watch.com and its customer, the two parts accepting them without reserve. These general conditions of sale shall prevail over all other conditions appearing in any other document, except prior, express and written derogation.

2. Products

The photographs illustrating the products, do not enter the contractual field. If errors were introduced there, in no case could k9-watch.com bear the responsibility. The majority of products offered to its customers by k9-watch.com are available for shipping within a few days.

3. Order

The systems of automatic recording are considered as being worth proof, of the nature, the contents and the date of the order. k9-watch.com confirms the acceptance of its order to the customer with the address e-mail that this one will have communicated. The sale will be concluded only as from the confirmation of the order. k9-watch.com reserves the right to cancel any order of a customer with whom would exist a litigation relating to the payment of a previous order. The information stated by the buyer, at the time of taking the order engage this one: in the event of error in the wording of the coordinates of the recipient, the salesman could not be held responsible for the impossibility in which it could be to deliver the product.

4. Delivery

After confirmation of order, k9-watch.com undertakes to deposit at the mailbox all references ordered by the buyer and this within the maximum period of 15 days except exceptional stock end-of-stock, in which case the product(s) will be sent as soon as possible.

In addition, for deliveries outside metropolitan France, the customer undertakes to pay all taxes due on the importation of products, customs duties, value added tax, and all other taxes due under the laws of the country in which the order is received. All the orders placed with k9-watch.com are intended for the personal use of the customers, the customers or the recipients of the products forbid themselves any partial or total resale of the products. k9-watch.com releases de facto of any legal responsibility if the payment of the taxes was not carried out by the customer.

Cheapest transport price for each open country :
(price per plate)
- Metropolitan France and Corsica: 1.99 euro
- Guadeloupe, French Guiana, Martinique, Mayotte : 2.50 euros
- La Réunion, St-Barthélémy, St-Martin, St-Pierre-et-Miquelon : 2.50 euros
- Clipperton, New Caledonia, Polynesia, Wallis and Futuna, Antarctica, Southern Territories: 4.00 euros
- Germany, Belgium, Spain, Italy, Luxembourg, Switzerland : 2.99 euros
- Benin, Burkina Faso, Canada, Cameroon, Chad, Comoros, Djibouti, Equatorial Guinea, Gabon, Guinea, Democratic Republic of the Congo, Equatorial Guinea, Haiti, Madagascar, Mali, Mauritania, Niger, Republic of Central Africa, Republic of Congo, Rwanda, Senegal, Seychelles, Togo, Vanuatu : 5.99 euros (including a tracking number) ; for these countries, the sale of sizes greater than 28 cm is impossible, any order made beyond 28 cm will be automatically refunded.

The sale remains possible in all countries of the world, if your country does not appear on the site, please contact me.

Possible delays do not entitle the buyer to claim damages.

In the case of a technical product, the customer will take particular care to check the correct operation of the delivered device, to read the instruction manual provided.

The items travel at the risk and peril of the recipient. Ownership of the products is transferred to the buyer as soon as the sealed envelope is deposited with La Poste.

In case the order arrives damaged, it all depends on the mode of transport chosen... if you have chosen the mode of transport "registered with A.R.", insurance is included and will cover the damage, if and only if, you unpacked your order in front of the postman and made reservations before signing.

In other cases (Eco shipment, Tracked Shipment, Forgetting to make reservations), in accordance with legislation, the goods travel at the risk of the recipient.

The customer has the possibility to select the shipment with tracking, which is really recommended. This mode of transport is faster... Tracking is possible until delivery in the country of destination to: Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, Gibraltar, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand (except St. Maarten, Gibraltar, Guernsey, Isle of Man, Jersey, Shetland, Anguilla, Ascension, Bermuda, Caicos and Turks, Cayman, Falkland, South Georgia and South Sandwich Islands, Montserrat, Pitcairn, Oeno, Henderson and Ducie, St Helena, Tristan de Cunha, Virgin Islands, Tortola, Sylt, Faroe Islands, Greenland, Azores, Madeira, Canary Islands, Ceuta, Chafarinas, Melilla and Aland Islands). This list is not exhaustive and may change during the year. For any shipment to another destination, the tracking is done to the French border.

War, riot, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure relieving the seller of his obligation to deliver. The goods always travel at the risk and peril of the recipient.

For reasons of availability, an order can be delivered in several times to the customer. The customer then only pays for one delivery. If the customer wishes 2 places of delivery, he places 2 orders, with the related delivery costs.

- Returns for IASP reason (Does not live at address provided).
Your goods will be shipped to the address indicated during the validation of your order. You are therefore responsible if there is an error in your delivery address. Following the return of the parcel in my warehouse, I will contact you by email so that you settle by CB new expenses of sending in formula " tracking + insurance ". If unfortunately this return did not reach me, the error being your responsibility, no compensation of any kind can be made.

5. Withdrawal

The customer has 14 days (from receipt of the items) to form an opinion. In the event of a request for an exchange or refund, the customer must return the new item(s) in its (their) original, undamaged packaging, accompanied by all accessories, instructions for use and documentation, by "Registered Letter" and accompanied by the return barcode in the envelope (to be requested by email before any return) to the following address

k9-watch.com
Senis Villae
Sens
71 240 Sennecey-le-Grand
France

Customized products, made especially for the customer (medals, custom plates...) are never returned or exchanged.
In case of exercise of the right of retractation, k9-watch.com is held with the refunding of the sums paid by the customer, without expenses, except for the expenses of transport round trip. The refund is due within a maximum of 15 days after receipt of returned products: however, only products arrived at the warehouse in good condition can be refunded or exchanged.

6. "All-risk" transport

You have the possibility to choose the "tracking and insurance" mode of delivery, which includes postal tracking + loss and damage insurance.

This insurance covers :

- The loss of your order by the carrier. If 45 days after your order your sign has not been delivered - the postal tracking on the website of "La Poste" being proof - a new order (or part of the order) strictly identical will be sent to you again at no extra cost upon your written request within 60 days of your order.

- Partial or total deterioration of the product. If your shipment arrives damaged (EITHER a sign broken, split on more than 1 cm or damaged by one or several important impacts - the small impacts and marks are not taken in charge; EITHER a torn or crumpled sticker unusable), a new order (or part of the order) strictly identical will be sent again without additional expenses, on simple written statement in the 24 hours following the reception of your order, and after bringing the various proofs (photos, returns of the product...) requested by K9watch.com.

This insurance does not cover the deterioration of the product by the customer during the installation (too big screws, bad use...).

This insurance does not cover deliveries not received because of an address that you would have informed in an erroneous or incomplete way.

If the customer does not agree to bring the requested proofs, in particular, at the end of expertise, the customer can have to return to K9watch.com the deteriorated product (or products) at its own charge (the proof of the charge being incumbent on the applicant), the guarantee will be invalidated. The guarantee covers the replacement of the products and their transport, it does not cover in no case a total or partial refund in monetary form. The amount of compensation can also not exceed the amount paid by the customer, so this insurance will be able to proceed in particular only to one replacement.

7. Awards

The price of the products sold is that in force appearing on the site on the date on which the order is recorded. These prices are indicated in Euros all taxes included, excluding shipping and handling. All orders are payable exclusively in Euros. If the order comes from a country other than metropolitan France, the customer is the importer. In this case, customs duties or other local taxes or import duties or state taxes may be payable. These rights and taxes will be exclusively the responsibility of the customer without k9-watch.com seeing its responsibility engaged in this title. k9-watch.com reserves the right to modify at any time its tariffs, being specified that the products will be invoiced on the basis of the tariffs in force at the date of the purchase.
The price indicated on the product sheets does not include transport.

The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for France and EEC countries. This price includes the price of the products, handling, packaging and storage costs, transport and commissioning costs.

8. Payment

The price invoiced to the customer is the price indicated on the order confirmation sent by k9-watch.com.
The price of the products is payable in cash the day of the effective order.

Payment is made:
Or by credit card bearing the initials CB. PAYplug allows you to pay online via your bank server in a renowned and secure environment.
The credit card number is therefore directed to the bank's servers, payment is made directly to a bank in a secure environment without going through the shop's server, a guarantee all the more important as the numbers are known only by PAYplug.
Either by PAYpal, via the PAYpal account of the buyer.
The order validated by the customer will be considered effective only when the banking payment centers concerned have given their agreement. In case of refusal of said centers, the order will be automatically cancelled and the customer notified by email. In addition, k9-watch.com reserves the right to refuse any order from a customer with whom there is a dispute.

PAYMENT BY CREDIT CARD: The fraudulent use of another person's credit card number without his consent or the rebuttal of payment for fraudulent purposes constitutes a legal offence of fraud punishable by Article 313.1 of the Criminal Code, punishable by 5 years imprisonment and a fine of 381'122 Euros. Attention, new techniques now make it possible to track the attempts of fraud...

9. Litigation

The present contract is subject to French law. k9-watch.com cannot be held responsible for damages of any kind, whether material or immaterial or bodily, which could result from a malfunction or misuse of the products marketed. The same applies to any product modifications resulting from manufacturers. The responsibility of k9-watch.com will be, in any event, limited to the amount of the order and could not be questioned for simple errors or omissions which could have remained in spite of all the precautions taken in the presentation of the products In the event of difficulties in the application of this contract, the purchaser has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the branch, an association of consumers or any other council of its choice. It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that, as a general rule and subject to the assessment of the courts, compliance with the provisions of this contract relating to the contractual guarantee presupposes that the buyer honours his financial commitments towards the seller.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In case of dispute, the customer will address the company as a priority to obtain an amicable solution.
Failing this, the Commercial Court of Chalon-sur-saône has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.
PROPERTY RESERVATION CLAUSE: The products remain the property of k9-watch.com until full receipt of the price by k9-watch.com.

10. Warranty

In all cases k9-watch.com can not be held liable for non-compliance with the regulatory and legislative provisions in force in the country of receipt, the liability of k9-watch.com is systematically limited to the value of the product involved, value at its date of sale and this without recourse to the brand or company producing the product.

The products sold are guaranteed by their manufacturer. The duration of the contractual guarantee against any defect or defect in materials or workmanship is specified on the notice given at the time of sale.
The guarantee does not cover: abnormal or non-conforming use of the products, defects and their consequences due to the intervention of a repairer not approved by the manufacturer, defects and their consequences related to use not in accordance with the use for which the product is intended (professional, collective use...), defects and their consequences related to any external cause, in particular related to the exposure of the products to water, the consequences of use not in accordance with the laws and regulations of the products.

In any case, the customer benefits from the legal guarantee of eviction and hidden defects (art.1625 and following of the Civil Code). On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code) if the buyer goes to court, he must do so within a "short period" from the discovery of the hidden defect (art.1648 of the Civil Code). You can contact the customer service by e-mail via this site (answer within 24 hours, often even before).

11. Legal information

The personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and routing of orders, the establishment of invoices and warranty contracts. The lack of information results in the non-validation of the order. In accordance with the law "Informatique et Libertés", the processing of personal information relating to customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). The customer has (article 34 of the law of January 6, 1978) of a right of access, modification, correction and suppression of the data which concern him, which he can exercise near k9-watch.com. In addition, K9-WATCH.com undertakes not to communicate, free of charge or in exchange, the details of its customers to a third party.

K9-Watch.com

Senis Villae

Sens

71 240 Sennecey-le-Grand

France

Registered in the register of companies in Chalon-sur-Saône under number 810690735